Privacy Policy

Our contact details

Name: PC Peripherals Ltd
Address: Unit 6, Central Business Centre, Great Central Way, London NW10 0UR
Phone Number: 020 4506 5321
Email: [email protected]

This policy is effective from 13.09.2022.

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details including email address)
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • We will use the information to contact you regarding any issues or updates with your order, and to arrange a convenient delivery date
  • If you have given us your consent, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

We may share this information with:

  • Our delivery partners, in order to arrange delivery of your goods
  • Our product partners, in order to supply any promotional items listed on your order

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting 020 4506 5321 or [email protected]
  • We have a contractual obligation.

How we store your personal information

Your information is securely stored electronically.

For products purchased without a 'lifetime warranty' attached, we keep electronic personal information data for 5 years. For products with a 'lifetime warranty' your information is kept until you request it's removal. In either case we will dispose of your information by secure deletion of the electronic records.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected], 020 4506 5321, PC Peripherals Ltd, Unit 6, Central Business Centre, Great Central Way, London NW10 0UR if you wish to make a request

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

PC Peripherals Ltd
Unit 6 Central Business Centre
Great Central Way
London
NW10 0UR

020 4506 5321
[email protected]

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk